Shipping policy

Orders Processing

We aim to process each order within one business day of your order placement. Once your order has been processed, we typically dispatch the following business day.

You will receive a notification via email when your order has been dispatched. The email will include tracking information for your delivery if your parcel is being sent with an external carrier. If your parcel is delivered by one of our drivers, the email will not contain tracking details and the parcel will be delivered on the day the email is sent.

Standard delivery terms

For a timely and successful delivery, you must provide a complete and correct delivery address (i.e. when more than one residence is present at a property, the unit number MUST be provided, suburb name and postcode must match, etc.).

All our parcels are sent with "Authority to Leave", which means the courier will leave your order in a safe place if no one is available to receive it. You acknowledge this "Authority to Leave" when placing your order. In some cases, where the carrier does not deem safe to leave the parcel, the parcel may be taken to a local collection point, and you will receive an email advising where to pick it up. If you do not pick up the parcel within the given timeframe, it will be returned to us.

It is your responsibility to nominate an address that is accessible to courier delivery. If an item is undeliverable due to locked fences, locked apartment buildings, closed business etc, an additional postage fee will be charged for redelivery. This may exceed your original subsidised postage rate.

We do not accept responsibility for the security of your parcel once it has been delivered, and strongly recommend you nominate an address where somebody can accept the delivery. 

If you are expecting a delivery that has not yet arrived, please firstly refer to your tracking email for a guide. Please note we use a network of third party carriers and once we have dispatched your order, we cannot make any changes to the delivery information.

 

Delivery costs and estimated transit times

Destination	Cost	Estimated Transit Time*
Sydney	Free (min spend $150) or $10	2-3 business days
Melbourne, Brisbane, Canberra, Adelaide Albury, Coffs Harbour, Gosford, Lismore, Newcastle, Wollongong, Ballarat, Bendigo, Geelong, Mornington, Gympie, Gold Coast, Sunshine Coast, Toowoomba	$15	2-5 business days
Other areas not listed above	As calculated at check-out	5+ business days

*  This is only an estimate of how long a parcel may take to arrive at destination. At times it may take shorter or longer depending on a number of factors, including but not limited to, carriers’ capacity, weather events, industrial action and other unforeseen circumstances.